Contact Us

Please don't hesitate to let us know if you need any help with a sales query, if you need some help with your new PC, or if for any reason you're not satisfied.

We're here to help and will do everything we can to resolve any issues or queries you may have. If you need to get in touch with for any reason, there are three ways to do so:

Online

Email

Phone

Address

This is the easiest way to get in touch, and by filling out as many of the fields below as possible, we'll be able to better assist you.

Our email support is available in English, French, German and Italian, and we aim to respond to all queries within 24 hours, 7 days a week.

How can we help?

Need some advice picking out the best PC for your needs? We're happy to help.

If you're completely new to the world of PC gaming, we'd advise you to have a quick read through our Beginners' Guide, which should clear up some of the more confusing aspects of picking a PC.

To help us help you, please try to answer as many of these questions as possible:

PC or Package?


Do you need Windows?


Please let us know any additional requirements in the message below

For more information on our finance options, check out our Finance Page

Please note we won't be able to offer any updates on any applications in progress, as we do not receive any information from the finance provider until the payment is approved.

We build each PC to order, so if you're looking to make a slight change to a PC you've found on our website, or on a third-party seller such as Amazon, let us know and we'll be happy to advise.

We sell across a lot of different platforms, so to make sure we're advising you on the right specification, please post a link to the PC you've seen in the box below.

If you've got a specific question about a certain PC, either from the website or another sales channel, we'll be happy to advise. Just post a link to the PC in the URL box below, and add any questions to the message box.

If the PC has customisable options, please make sure to tell us which options you're considering. If you're asking about a custom spec from our Build Your Own page, then please include the full spec in the message below (you can copy the full list from the cart view or from the Summary tab on the product page.

We'll send email updates to the address we have on file at each stage of the order. From picking the parts, to starting the build, to testing, to dispatch; we keep you informed at every stage

If you haven't received an update email from us and believe you should have, please check your spam folder. Otherwise, get in touch using the form below, and we'll be happy to provide an update.

We build each PC to order, so more often than not we're able to change parts of the order. If you've already ordered and you're looking to make a change, it may be best to give us a call, in order to prevent any unnecessary delays.

If you're looking to cancel your order, we'd advise you to get in touch via telephone, as if your PC is dispatched before we get to your email, this could cause delays.

If you've purchased a PC with Windows and you're being asked for your Windows Key you'll find this on a sticker on the right-hand side of the PC tower.

If your PC came with a free game, rather than an installation disc we'll provide you with a code you can use online to redeem a digital copy. Please check through the paperwork provided for the relevant leaflet.

If you believe you're missing a Driver Disc, please note that some motherboards and graphics cards no longer use physical driver discs, as it's always best to get the most up-to-date drivers online. If you need any help finding these, or would like us to provide a disc, please get in touch.

If something doesn't seem to be working, we'll do everything we can to get the issue resolved as soon as possible. It's worth checking our FAQs page for advice with more common faults, but please don't hesitate to get in touch if you think you need our help.

To help us speed things along, please give as much detail as possible in the message box below. Useful points to include are:

  • A detailed description of the problem
  • Any symptoms of the fault
  • Any error messages you have encountered
  • If the problem was sudden, or if there were any smaller issues beforehand
  • What you were doing when the problem first occured.
  • What you have already tried

For example:

I turned on my PC this morning and I can't see anything on the screen. I have tried two different monitors and two different cables, but I just see a 'no signal' error. The PC was working fine up until yesterday.

This message provides us with much more information than something like:

My PC is broken, I tried everything, I think it's the graphics card.

The more we can gather in the earlier messages, the faster we can find a solution. Even if you're not very technically-minded, just give us as many details as you can, and we'll do our best to help.

We're not just here for sales and faults, if you need any advice on how to get the most out of your PC, how to stay safe online, or how to get things up and running, we're happy to help.

The first thing we'd recommend is having a quick read through our set-up guide, which will give you detailed instructions on how to set your PC up, and our personal advice on how to get the most out of your PC. As well as that, our FAQ page may answer any queries you have.

If you have any questions that aren't covered by those, feel free to get in touch using the form below

If you fancy a little more power in your machine, you've come to the right place.

It's best to tell us exactly what you're looking to get from your upgrade, and if you have any specific components in mind. That way, we'll be able to reassure you that you're definitely making the right purchase.

For more information on working at Vibox, please see our Careers page.

As we're sure you can imagine, as one of the biggest gaming PC retailers in Europe, we get a lot of requests for sponsorship, from Twitch Streamers to YouTubers. If you'd like to talk to us about a possible sponsorship, please use the form below. Unfortunately we're not able to respond to all requests, but we do read each message, so please feel free to get in touch.

If you're looking to review one of our PCs, or if you're running a group test and would like us to submit a specification, we'd love to hear from you. Please fill out the form below and we'll get back to you as soon as possible.

If you're looking to return your PC for any reason, be it for a refund or a repair, please let us know below and give as many details as possible.


Please complete the captcha below

We'd advise using our contact form on the previous tab, as this will provide us with more information and allow us to help you faster. However if you'd rather send us an email, you can do so at sales@vibox.co.uk.

Our email support is available in English, French, German and Italian, and we aim to respond to all queries within 24 hours, 7 days a week.

Alternatively, if you'd like to give us a call, you can do so on 0161 425 8841

Calls from the UK will be charged at your standard local rate. If you're calling from abroad it may cost more, and it may be best to message us and request a call-back.

Our UK-based phone support team will be able to offer assistance in English, French, German and Spanish.

Our workshop address is:

Vibox LTD
Safestore
Reddish Road
Reddish
Stockport
SK5 7BW
United Kingdom

If you were hoping to come and have a look around, unfortunately we don't have a storefront as we build each PC to order, but feel free to message us if you have any questions about the best spec for your needs

If you're looking to place an order and come and collect it from our premises, that's absolutely fine, you'll just need to call our sales team and we'll be able to arrange this for you.