FAQs

Choosing a PC

Which PC should I choose?

Unfortunately, there's no easy answer to that question. It depends on what exactly you're looking to get out of your system. If you're purely looking for a gaming PC, then you'll need a different spec to someone who wants to do 3D modelling or photo editing.

So how do you pick the best PC for you? If you're feeling a little lost in the huge variety of components, then we'd recommend reading our Beginners' Guide. It's a quick rundown of the main parts of a computer, aimed at those who maybe don't have much experience with Gaming PCs.

If you're looking for some personalised advice on the best PC for you, whether you're an expert or a technophobe, feel free to get in touch. Tell us what you're looking to get from your system, and we'll be happy to talk you through the best options. Don't be shy - we get a lot of calls and emails which start with people apologising for not knowing enough about computers. You don't need to, that's what we're here for!

Why should I buy from Vibox?

Good question. There's a lot of PC companies out there, and a lot of them offer very similar specs. So why pick Vibox? Well since opening shop in 2009, we've gone from being a small, local PC retailer in sunny Stockport to one of the biggest manufacturers of gaming PCs across Europe.

Our hard work over the years hasn't gone unnoticed. We're one of the only PC companies in the UK to have a 5-star Excellent rating on Trustpilot and our products have received awards and praise from such well-known names as Hexus, PCAdvisor and PCGameWare.

In addition to our reputation, what sets us apart is our service. Included with every PC is the Vibox Evolution Gold Warranty - the only standard warranty in the UK that promises a lifetime of technical support, repairs and upgrades in addition to 2 years' parts cover.

For more information on Vibox, and why you should pick us to build your next PC, have a look at our About Us page.

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Buying a PC

How long will it take to get my PC?

As a rule of thumb, we advise approximately 4-5 working days from purchase to dispatch.

This is because we build each PC to order, so the build time can vary from system to system. It depends on the on the complexity of the specification, any extras (such as overclocks), and the amount of systems in the queue.

Once built, we run intensive stress tests on every PC to make sure it's working as it should be. As soon as it clears our testing and quality control, we'll dispatch it on the quickest service possible. To mainland UK, this is a next working day service, other locations across Europe can vary.

If you're buying the PC for a special occasion, such as a birthday, please let us know. While we can never promise anything, we do have a soft spot for birthday PCs, and we'll do our best to get it out on time!

We also offer expedited and priority services if you're looking to get your PC a little faster. We'll still put your PC through the same intensive testing phase, but we'll push it to the front of the build queue to speed things along.

For more information on the process every new PC goes through, please see our Build Processes.

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How will my PC be delivered?

We use bespoke packaging for each of our PCs. Your PC tower will be packaged in the case's original padded box, which will then be placed into a larger box with any extra accessories.

We'll then pass your package onto a courier, either DPD or FedEx dependent on your location. Then, we send you an email with your tracking information, allowing you to follow the progress of your parcel on the courier's website. On the day of delivery you will receive an email and a text from the courier informing you of an estimated 1-hour delivery window. This message will also provide options to rearrange delivery to another date, authorise delivery to a neighbour, or to request a pick-up from your local depot.

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Can I pick up a PC from your premises?

In order to do this, we'll need to take the order over the phone and take a deposit, and take the remainder of the payment upon collection. Please bear in mind the lead times come from building and testing the PC, not from delivery, so the PC will not be available for pick-up until the testing is complete.

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Can I pay in monthly installments?

We've teamed up with Pay4Later to offer competitive finance options on our PCs. When you purchase a PC on finance, you enter into a contract with Pay4Later, and we receive full payment from them. As such, if you have any questions about your finance payments, they will be the best people to speak to. For more information on our Finance page.

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My PC arrived damaged/faulty

We issue a full quality control check on every PC before dispatch, but on occassion things can go wrong in transit. If there are any issues upon receipt of the item, or if you're not 100% satisfied, please don't hesitate to contact us and we'll be sure to get everything resolved for you.

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Technical Questions

How do I set everything up?

So you've got your new PC and need a hand getting things set up? No problem, we've got you covered. Have a look at our Setup Guide, which guides you through everything from plugging in the cables, to the initial boot-up, to some good tips on getting the most from your system and staying safe online. If you've got any other questions or need any extra help, feel free to get in touch and we'll be happy to help.

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"Windows is not genuine" - Where's my product key?

If you’ve bought a Vibox PC with Windows, then it will certainly be genuine, this message just means it’s not yet activated. As the owner of the Windows license, the customer must be the one to activate their copy of Windows. This can be done by following the on-screen prompts using the product key, which is found on a sticker the right-hand side of your PC case (not the Windows CD packet!).

"Select Proper Boot Device and Insert Boot Media"

This means there is no Operating System (i.e. Windows) installed. If you've purchased a PC without Windows, this screen is completely normal, it just means you'll need to install your Operating System. If you've purchased Windows with your PC we will install it for you, so if you see this screen in error, please get in touch and we'll be able to advise you further.

Why have you sent me the wrong graphics card?

This question usually has one of two common answers.

If your PC is showing the wrong graphics card model in the system settings, this is because series of graphics cards often use the same drivers. For example the R9 380, R9 390 and R9 390X all use the R9 300 Series drivers, so you may see this on your screen. There is no R7 300 card or R9 300 card, so you won’t have received these!

If you were expecting an AMD or Nvidia card but have received a card from a different brand, this too is normal. AMD and Nvidia only produce the graphics processor which power the cards; the full cards are made by manufacturers such as MSI, ASUS and XFX. So while your card may have one of these brands printed on the outside, it will certainly be an AMD or Nvidia card; it's what’s inside that counts!

If you still think there's an issue with the card you've purchased, please don't hesitate to get in touch.

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Where are my free games?

Occasionally we bundle free games with our PCs. Nowadays CD-ROMs are a little outdated, as most PC-gaming is done through online clients. So if you’re lucky enough to catch a free-game deal, we’ll include a download code on a voucher, which you'll find amongst the paperwork.

We advise you to redeem the free game immediately, as many of these promotions are valid only for a limited time, and we will be unable to help if the voucher is not redeemed in time. Once the game is redeemed, it can be downloaded at any point in the future.

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Why can’t i connect to the internet?

If you're attempting to connect to a wired network through an ethernet cable (which we recommend), you may just need to install the Motherboard Drivers from the disc provided, or from the motherboard manufacturer's website.

If you’re trying to connect to a wireless network, please bear in mind the majority of desktop PCs don't have built-in wireless capability. If your PC doesn't this connectivity by default, you’ll need a wireless adapter. If we’ve provided one, you’ll need to plug it into a USB port and install the drivers from the CD included. If asked to install the Utility, we recommend just sticking to the drivers!

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How do I stay safe online?

We've written a rough guide to the best software and practices for keeping your PC safe on our setup guide. Have a read through the Security section, and please feel free to get in touch if you have any further concerns.

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What are Drivers?

Drivers are small files that tell Windows what hardware you have in your PC and how to interact with it. Your Motherboard drivers cover your USB ports, ethernet connection, and audio. Your graphics card and USB devices may need their own drivers.

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Why is my PC crashing and showing a blue screen?
Windows BSOD Error

Windows’ infamous BSOD (Blue Screen Of Death) means the PC has hit an error and needs to restart. While the name is a little scary, it’s usually down to something as simple as a corrupt driver or Windows file.

If you're not experienced with these errors, they can be a little intimidating, so please let us help.

Installing a programme called WhoCrashed will generate a comprehensive report of all previous blue screen errors. If you're getting bluescreen errors, please install WhoCrashed from this link, install it, click Analyse and send us a copy of the report generated. We'll be able to analyse the report and advise you further.

driver error problem restart kmode exception invalid pfn registry memory management whea uncorrectable nonpaged irql
My PC is too loud/hot

Gaming PCs are more powerful than normal PCs, and generate more heat, so the fans sometimes need to run a little faster to keep everything cool.

To ease the pressure on the fans, please keep the PC in an open, well-ventilated space. It's also advisable to purchase a can of compressed air specially designed for cleaning computers (usually no more than £10) to clear any dust out of the fans every few months.

Please note that some cases have a display showing the PC’s internal air temperature. Your components will be running much hotter than this, this is completely normal. If your PC is performing without issue, then there's no reason to worry about the temperatures.

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My PC won't display

With new PCs, the vast majority of the time this means that the monitor isn't connected to the correct port. If you have a graphics card, the motherboard graphics ports will be disabled. Have a look at our setup guide for more info on how to wire up the PC.

If you're certain the PC is wired up correctly, the next step is to isolate the issue. The next step is to try the PC with a different cable and different screen, if possible. If you're unable to do this, or if it doesn't solve the issue, please get in touch, let us know the issue and we'll do everything possible to help.

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My PC won't boot

If you've purchased a PC without Windows, then you will need to install your own copy before booting for the first time. If an operating system is already installed and you still can't boot, please get in touch and we'll be able to advise you further.

signal display black screen blank

Anything else?

If you have any further questions please don't hesitate to get in touch and we'll be happy to help out any way we can.